Privacy Policy
Information We Collect
We collect various types of information from and about you, including:
- Demographic, Identity & Contact Data: Name, last name, date of birth, gender, email address, address proof, contact number, language, occupation, physical address with pin code.
- Online Identifiers and other Technical Data: IP address, browser type, device identifiers.
- Medical History: To provide better medical recommendations.
- Testimonials: May contain some personal data.
- Sensitive Personal Information: Password, financial information (bank account, credit card, debit card details), physiological information for products, services and website use.
- Call Details, Browsing History, Location: While interacting with us, browsing our website, and using our services.
- Mobile App Data: Information collected via permissions like camera, contacts, location, storage, photos, and SMS.
Sources of Collection
We collect your personal information from a variety of sources, including:
- Direct Interactions:
- Website registration forms and Contact Us facility.
- Mobile applications (during registration, profile creation, and app usage).
- Interactions with our websites and customer support (live chat, email, phone calls).
- Surveys, feedback forms, and online contests.
- Social Media: When you interact with our social media pages (likes, comments, shares). Publicly available information on social media platforms may also be collected, following their privacy policies.
- Third-Party Sources: We may receive information about you from third-party sources, such as:
- Public Databases: Demographic data (age, location) or publicly available information.
- Marketing Partners: With your consent, we may collect data from marketing partners to provide targeted advertising or offers.
- Data Providers: We may purchase or license data from data providers to enhance our services (e.g., for fraud prevention or market research).
- Healthcare Providers: With your explicit consent, we may collect medical history from healthcare providers to better serve you.
Automatic Data Collection
We collect certain information automatically when you visit our website or use our mobile applications. This information helps us understand how you interact with our platforms and improve your experience. Here are the specific details of automatic data collection:
- Cookies and Similar Technologies:
- We use cookies, web beacons, pixel tags, and other similar technologies to collect information about your activity on our website and mobile applications.
- These technologies store information locally on your device, including:
- Preferences (language, location)
- Browsing history on our website
- Interactions with our website features
- Unique identifiers associated with your device
- We use this information to:
- Personalize your experience (remember preferences, display relevant content)
- Analyze website usage and user behavior
- Improve the performance of our website and mobile applications
- Provide targeted advertising (with your consent)
- Server Logs: Our servers automatically record information about your device and browsing activity. This information may include:
- IP address
- Device type and operating system
- Browser type and version
- Referring website (if applicable)
- Pages visited on our website
- Date and time of visit
- Search queries made
We use this information for:
- Website Administration: To monitor website activity and identify potential security issues.
- Website Analytics: To understand how users interact with our website and improve its functionality.
- Debugging and Error Correction: To identify and fix bugs and technical issues.
Controlling Your Choices:
Most web browsers allow you to control cookies and similar technologies through their settings. You can choose to block or delete cookies, or set your preferences to notify you when a website tries to store a cookie.
Please note that blocking cookies may affect your experience on our website and some functionalities may not work as intended.
Do Not Track Signals:
We currently do not respond to browser “Do Not Track” signals. You can still control cookie usage through your browser settings as mentioned above.
Your Consent:
By using our website or mobile applications, you consent to the collection and use of information as described in this Privacy Policy, including automatic data collection.
Sharing Your Information
We understand the importance of your personal information and are committed to responsible data sharing practices. Here’s a detailed explanation of when and with whom we may share your information:
Service Providers:
We may share your information with third-party service providers who work for us or provide services/products to us. These providers are contractually obligated to keep your information confidential and secure and only use it for the specific purposes we have authorized. Examples of service providers include:
- Data hosting and storage providers
- Payment processing companies
- Customer support and live chat providers
- Marketing and advertising partners (with your consent)
- Data analytics providers
Medical Institutions (with your consent):
Legal Requirements:
We may disclose your information if required by law or legal process, such as:
- To respond to court orders or subpoenas
- To investigate potential fraud or illegal activity
- To protect the rights and safety of ourselves, our users, or others
Mergers and Acquisitions:
In the event of a merger, acquisition, or asset sale, your information may be transferred to the new owner. We will provide you with prior notice and choices regarding your information in such cases.
De-identified Information:
We may share de-identified information (data that cannot be reasonably linked back to you) with third parties for research or analytics purposes. This information helps us improve our services and understand user trends.
Your Choices:
We respect your right to control your information. Here are some ways you can manage your data sharing preferences:
- Opt-out of Marketing Communications: You can unsubscribe from promotional emails or SMS by following the instructions provided in those messages.
- Contact Us: You can contact us to request access to, update, or delete your personal information.
We will not share your personal information with any third party for their own marketing purposes without your consent.
International Transfers:
Your information may be transferred to and processed in countries outside your own. These countries may have different data protection laws than your own. We take steps to ensure that your information is treated securely and in accordance with this Privacy Policy, regardless of where it is located.
Communications:
Types of Communications:
We may communicate with you through various channels, including:
- Email: We may send you emails about:
- Order confirmations and updates
- Appointment reminders and healthcare information (with your consent)
- Service updates and announcements
- Promotional offers and related services (with your consent)
- Surveys and feedback requests
- SMS: We may send you SMS messages for:
- Appointment confirmations and reminders
- Two-factor authentication (if enabled)
- Promotional offers (with your consent)
- Phone Calls: We may call you for:
- Appointment confirmations or changes
- Urgent customer support issues
- Surveys and feedback (with your consent)
- Social Media: We may interact with you through social media platforms to:
- Provide customer support
- Respond to comments and messages
- Share relevant content and updates (following their privacy policies)
- Website Push Notifications: We may send push notifications through our website to provide:
- Order updates
- Promotional offers (with your consent)
- Service updates and announcements
Your Preferences:
We strive to provide relevant and timely communication. You can manage your communication preferences in several ways:
- Subscription Settings: Update your email and SMS preferences by following the links provided in those messages.
- Contact Us: You can contact us to request changes to your communication preferences (e.g., opt-out of promotional messages).
- App Settings: Manage push notification preferences within our mobile app settings.
Frequency:
We aim to communicate with you at a reasonable frequency. You can expect to receive:
- Transactional emails (order confirmations, appointment reminders) as needed.
- Service updates and announcements occasionally.
- Promotional emails or SMS with your consent, and you can adjust the frequency through your preferences.
Unsubscribing:
You can unsubscribe from promotional emails and SMS messages by following the instructions provided in those messages. We will honor your unsubscribe requests within a reasonable timeframe.
Please note: You cannot unsubscribe from transactional emails or service updates that are necessary for your account or service usage.
Indian Digital Data Protection Act (DPDPA) Compliance:
Data Breach Notification:
In the event of a data breach that compromises the security of your personal information, we will take the following steps:
- Investigate the Breach: We will immediately investigate the nature and scope of the breach.
- Assess the Risk: We will assess the potential risks to you based on the type of information compromised.
- Notify Affected Individuals: If your personal information is at risk, we will notify you as soon as practicable and in accordance with applicable law. The notification will:
- Describe the nature of the breach
- Explain the types of information that may have been compromised
- Provide steps you can take to protect yourself (e.g., changing passwords)
- Include contact information for our Data Security Officer or a designated point of contact for further inquiries
Communication Channels:
We may use various communication channels to notify you of a data breach, depending on the severity of the breach and the contact information we have on file. This may include:
- SMS
- Website notification
- Social media (if applicable)
Your Rights:
In the event of a data breach, you may have certain rights under applicable law, such as the right to request access to your personal information and the right to request that we delete your personal information.
We are committed to transparency and will keep you informed in case of a data breach.
Data Retention Periods:
We retain your personal information for as long as required to fulfill the following purposes:
- Providing You with Services: We will retain your information for as long as you are a registered user of our services or have an ongoing relationship with us.
- Legal and Regulatory Requirements: We may be required to retain certain information for legal or regulatory reasons, such as tax records or compliance with healthcare data retention laws.
- Dispute Resolution: We may retain information for a reasonable period to resolve disputes, enforce our policies, or prevent fraud.
- De-identified Information: We may retain de-identified information (data that cannot be reasonably linked back to you) for longer periods for research or analytics purposes.
Data Deletion:
We understand your right to control your personal information. This includes the right to request that we delete your data. Here’s a detailed explanation of your data deletion rights and our deletion process:
Your Right to Deletion:
Under applicable data privacy laws, you have the right to request that we delete your personal information. This right is subject to certain exceptions, such as:
- Legal or Regulatory Requirements: We may be required to retain certain information for legal or regulatory reasons, such as tax records or compliance with healthcare data retention laws.
- Unresolved Disputes: If there are unresolved disputes with your account, we may need to retain your information until the dispute is resolved.
- Limited Public Interest Purposes: In rare cases, we may need to retain your information for limited public interest purposes, such as fraud prevention or public safety.
How to Request Deletion:
To request that we delete your personal information, you can contact us through the following methods:
- Email: [Insert email address for data deletion requests]
- Contact Form: Submit a request through our website contact form (link to form if available)
- Call Us: Contact our customer support at [Phone number]
Verification Process:
To protect your privacy and security, we may require verification of your identity before processing your deletion request. This verification may involve:
- Verifying your email address
- Answering security questions associated with your account
Deletion Timeline:
We will respond to your deletion request within a reasonable timeframe, typically within [Number] business days. Once your request is verified and approved, we will delete your personal information from our systems and databases.
Data Backups and Archives:
Please note that due to technical limitations, backups, and archived data, it may not be possible to completely remove your personal information from all systems. However, this information will be de-identified or restricted from further use and will be securely deleted when backups are refreshed or archives are deleted.
In addition to the information above, we will also:
- Inform you of any exceptions that apply to your request and explain the reasons for not deleting all of your personal information.
- Provide you with the opportunity to appeal our decision if you believe your data deletion request was not processed correctly.
We are committed to respecting your right to data deletion and will process your requests promptly and securely.
Customer Obligation:
We believe in building trust with our users. Responsible data practices require commitments from both sides. Here’s a detailed explanation of your obligations as a Affiliate Chakra customer:
Accurate Information:
- You agree to provide accurate, complete, and up-to-date information about yourself during registration and while using our services. This includes:
- Verifying your identity when requested, especially for sensitive information or actions.
- Keeping your contact details (email, phone number) current to ensure we can reach you regarding important updates or security issues.
- Notifying us promptly of any changes to your personal information.
Account Security:
- You are responsible for maintaining the confidentiality and security of your account credentials, including your password.
- Implement strong password practices:
- Use a unique and complex password for your Affiliate Chakra account.
- Avoid using easily guessable passwords like birthdays or pet names.
- Consider using a password manager to generate and store strong passwords.
- Do not share your login information with anyone, including friends, family, or third-party applications.
- Be cautious of phishing attempts. Affiliate Chakra will never ask for your password via email or unsolicited calls. Report any suspicious activity to our security team immediately.
Legal and Responsible Use:
- You agree to use our website, mobile applications, and services only for lawful purposes and in accordance with this Privacy Policy and our Terms of Service (if applicable).
- This includes refraining from:
- Downloading or sharing copyrighted material without permission.
- Engaging in illegal activities or promoting illegal content.
- Disrupting or damaging our servers or networks.
- Attempting to access unauthorized accounts or areas of our platforms.
- Impersonating another person or entity.
- Violating intellectual property rights.
Respectful Interactions:
- You agree to use our platforms in a respectful and responsible manner. This includes avoiding:
- Posting or transmitting any content that is unlawful, harmful, threatening, abusive, harassing, defamatory, obscene, hateful, or racially or ethnically offensive.
- Engaging in cyberbullying or harassment of other users.
- Posting content that is false or misleading.
- Spamming or flooding our platforms with unwanted messages.
Reporting Misuse:
- If you suspect any unauthorized use of your account, a security breach, or any violation of this Privacy Policy by another user, you are obligated to notify us immediately. You can report misuse through:
- Emailing our security team at [Insert security email address].
- Contacting customer support through our website or app.
Consequences of Non-Compliance:
We reserve the right to take appropriate action in case of non-compliance with these customer obligations. This may include, but is not limited to:
- Suspending or terminating your account.
- Restricting your access to specific functionalities or features of our services.
- Reporting illegal activity to law enforcement authorities.
- Taking legal action against you to recover damages or losses.
Your Responsibility for Minors:
- If you are a parent or guardian and you are aware that your minor child has provided us with personal information without your consent, you should contact us immediately at [Insert contact information for minor data concerns]. We will take steps to remove such information from our records in accordance with applicable laws and regulations.